How do I return an item?
SHIPPING AND RETURN POLICIES
Our default carrier for shipping is UPS. FedEx is available upon request. Tracking information for your shipment will be updated in your online account and an e-mail will be sent to the address you provide with your order notifying you of the shipment.
All orders will be processed within 3-5 business days. In the event of bad weather we may only ship your package Monday through Wednesday. This is to prevent your package from spending a weekend in an uncontrolled environment. If you choose overnight delivery, we can arrange for Thursday shipping. If weather conditions are not favorable for shipping, we will hold your purchase until conditions improve. While we cannot guarantee that weather will not change, we will make every effort to ensure that your package is not subjected to weather extremes. If you have any questions or concerns in regard to shipping, please contact us at 503-362-4111 or 1-800-726-4101
All wine packages are sent with adult signature confirmation. UPS will make three attempts to deliver your package. If you are unable to sign for your delivery, and the package is returned to Honeywood Winery, you will be credited the cost of the wine, but not for shipping and packaging costs. Contact us if you wish to have the package redelivered. Please be sure the address is complete and correct (we cannot deliver to a P.O. box) and that an adult (21 years of age or older) will be present to sign for the delivery. We recommend using a business address to ensure that someone can be there to sign for your delivery.
If you refuse delivery, you will be credited the cost of the wine, but not for shipping and packaging costs, including any return shipping charges.
If you receive a package that has been visibly damaged in transit, please contact us within 48 hours of receiving the shipment to arrange for an exchange or refund. We will arrange to have the damaged package picked up, when possible. Please keep all evidence of the damage (in original packaging) to enable us to process a claim with the delivery company.
We take pride in our wines and winemaking practices, and want to deliver the highest quality of wine to you. If, however, you feel there is a defect in your purchased wine, contact us before taking any action. Several of Honeywood Wineries Wine are unfined and natural, and as a result, it is normal for sediment to form over time; this is not considered a winemaking flaw. Defects include flaws due to microbiological causes, but not damage as the result of extreme heat or cold during the shipping process. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Keep the bottle and unused contents; we may arrange to have the package picked up for return. We may offer a replacement bottle, if available, or credit you the cost of the wine. Please send an email to firstname.lastname@example.org to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at (800) 726-4101 for return instructions.
Returns in store are free. Just bring the item(s) you wish to return to our tasting room in Salem, Oregon. Make sure you also bring the receipt and the credit or debit card you used for your purchase. We do not process returns on opened bottles of wine, or opened gift items. All food items are final sale.
Refunds for online and in-store purchases
Your refund will be issued to the same credit card you used for the original purchase. Shipping and handling costs are not refundable.
Please allow up to 2 weeks for the credit to be reflected in your account. Allow up to 2 billing cycles for the credit to appear on your credit card statement.
Refunds when paid with gift cards
If you want to return items that were paid for using only Honeywood Winery Gift Cards, then you will be issued an gift card or e-gift card with an updated balance. If you used a combination of payment methods, you will be refunded to the gift card first. For example, if you used a combination of gift card and credit card, the return amount will be added to a gift card first. The rest will be refunded to the credit card you used at the time of purchase.