Shipping and Return Policies

Shipping Methods

Our default carrier is UPS. FedEx is available upon request. Once your order ships, tracking information will be updated in your online account, and an email confirmation will be sent to the address provided.

Delivery Schedule

Orders are processed within 3–5 business days. To protect wine quality, we typically ship Monday through Wednesday. Overnight delivery may be scheduled for Thursday upon request. If extreme weather conditions could affect quality during transit, we may delay shipping until conditions improve.

Please contact us at 503-362-4111 or 1-800-726-4101 with any shipping concerns or special requests.

Undeliverable Packages

All wine shipments require adult signature confirmation (21+). UPS will attempt delivery three times. If your package is returned to Honeywood Winery due to unsuccessful delivery attempts:

• You’ll receive a refund for the wine, but shipping and packaging costs are non-refundable.
  
  

• Redelivery can be arranged upon request (additional shipping fees apply).
  
  

We recommend using a business address to ensure someone is available to sign for delivery. We cannot deliver to P.O. boxes.

Refused Deliveries

If a package is refused at delivery, you will be refunded the cost of the wine only. All shipping, packaging, and return fees will be deducted from your refund.

Damaged Shipments

If your package arrives visibly damaged, please contact us within 48 hours at [email protected]. Keep all original packaging and contents. We will:

• Arrange to pick up the damaged package when possible.
  
  

• Issue a replacement or refund, including original shipping costs.
  
  

Defective Products

We are committed to the quality of our wines. If you believe a wine is corked or flawed, contact us within 30 days of delivery at [email protected] before discarding or returning the bottle.

• Note: Sediment in wine is natural and not considered a flaw.
  
  

• Damage from heat or cold during shipping is not considered a product defect.
  
  

Per law, we can only accept returns of alcoholic beverages if they are corked or otherwise flawed. If the wine qualifies:

• Keep the bottle and unused contents.
  
  

• We may provide a replacement (if available) or a refund for the wine.